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Do Virtual Reference Librarians Dream of Digital Reference Questions?: A Qualitative and Quantitative Analysis of Email and Chat Reference.

eBook details

Title: Do Virtual Reference Librarians Dream of Digital Reference Questions?: A Qualitative and Quantitative Analysis of Email and Chat Reference.
Author : Australian Academic & Research Libraries
Release Date : January 01, 2004
Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
Pages : * pages
Size : 245 KB

Description

In 1984 when the internet was just a shadow of its later self, Maurice B Line noted that because of the increasing possibilities of information technology, libraries will 'devote less attention to storage and more to transmission'. (1) Perhaps the groundswell of interest in virtual reference in part reflects the prescience of his prediction. Virtual reference comes in a number of forms. The initial variants of virtual reference included email in the late 1980s and the ubiquitous adoption by libraries of web-based forms that allowed users to send questions to reference librarians and receive a response, usually within 24 hours and often much sooner. More recent developments have allowed virtual reference services to venture into real time or synchronous methods of communication. Chat technologies that have been used primarily for social purposes have enabled librarians to conduct real time reference interviews online with patrons.